Call Centre & Customer Services Summit – the only event you need in 2017!
Back in September, Call/Contact Centre and Customer Service Managers from the finance, retail, media, banking and not for profit sectors convened for two days of interactive business development at the Call Centre & Customer Services Summit.
Having run for 14 years, the event is fully established as one of the most popular in the industry. And as an invitation-only event, the Summit prides itself on a hands-on approach for sourcing the latest, most cost-effective yet renowned suppliers for attending delegates to meet with.
Kicking off at 8am, attendees arrived at the Whittlebury Hall Hotel in Northamptonshire to register and receive their itineraries, before grabbing a quick coffee ahead of a full day of pre-organised face-to-face business meetings, volitional networking slots and career-impacting learning. Key suppliers such as 8 x 8, Content Guru, cTalk, Interactive Intelligence, Netcall and Premier CX met with delegates from Barclays, Bentley Motors, Celebrity Cruises, E.ON UK, HSBC, House of Fraser, MacMillan Cancer Support, Marks & Spencer, National Express, RSA, Wolseley UK and more to explore everything from the latest cloud-based software to mystery shoppers and staff incentives to breathe life into 2017 strategies and beyond.
Delegates were also welcomed to an insightful seminar programme covering topics such as leadership, customer satisfaction, brand delivery, training and performance. These sessions were led by industry gurus including Mike Petrook from the Institute of Customer Service, Jonty Pearce of Call Centre Helper, Carolyn Blunt from Real Results and Luke Brynley-Jones of Our Social Times.
And to further harmonise relationships, all parties met for a collaborative business lunch to discuss their morning’s findings, work frustrations and share anecdotes from 2016.
Here’s what attendees had to say about the Call Centre & Customer Services Summit:
“Good two days, opportunities to meet new providers, existing and developing technologies”
Yorkshire Ambulance Service Trust
“Well organised & engaging event, positive opportunities to meet with call centre & customer service professionals”
Customer Service of the Year
“Great Summit – everything ran smoothly would definitely ‘recommend to attend’ for all interested companies in the industry”
If you missed out on attending the Call Centre & Customer Services Summit in September, not to worry – the event is held bi-annually in April and September; with the next dates confirmed for 24th & 25th April 2017, at the Radisson Blu Hotel, London Stansted.
For more information on delegate invitations, supplier packages or media partnerships please contact Gayle Buckland on 01992 374100 or email email@example.com