Latest News

05/12/16

First Utility, the UK’s leading independent energy supplier, has scooped a prestigious Customer Service of the Year award for always channelling its energy into first class customer service – the first time a utility company has been recognised in the …read more »

22/11/16

Call Centre & Customer Services Summit – the only event you need in 2017!   Back in September, Call/Contact Centre and Customer Service Managers from the finance, retail, media, banking and not for profit sectors convened for two days of …read more »

19/09/16

Call Centre & Customer Service SummitMonday 19th September – Tuesday 20th September 2016Whittlebury Hall, Northampton   Customer Service of the Year and our partners at Forum Events are inviting you to join us at the Call Centre & Customer Services Summit; a bespoke, …read more »

09/06/16

The clock is ticking on good Customer Service   We are all in such a rush and we all expect answers NOW.   There’s not time to waste debating the rights, wrongs and health implications of racing through life without …read more »

  • “We are very honoured to win Customer Service of the Year twice in two years. ”
    Sally Scott, Managing Director,
    vente-privee UK
  • “Acer UK is delighted to have been awarded the Customer Service of the Year accolade for 2016”
    Andy Rivett, Senior Service Manager, UK & Commercial Northern EMEA,
    Acer
  • “This award is fantastic recognition for the many people involved in delivering outstanding customer care at match.com. ”
    Matthew Taghioff, Customer Care Manager,
    match.com
  • “There is no better rating than the one by our customers.That's why winning Customer Service of the Year is something we are very proud of.”
    Karine SLAVICEK, in charge of training for the head of customer service at ,
    Staples JPG
  • First Utility named 2017 winner
  • The only event you need in 2017
  • Call Centre & Customer Service Summit

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