Customer Service of the Year entry fee is £6,750.


For this fee, every entrant will receive a full research report taken from thousands of  mystery shopping investigations, offering unique insights into the service your company offers and how it compares to your sector as a whole.


This private and confidential debrief gives real feedback from genuine customers and highlights where your business excels and where there is room for improvement.


And, of course, by entering, you give your company a chance to win – and to enjoy the full year of benefits that comes with a Customer Service of the Year award.


Winner’s licence


Winners pay £9,750, giving them full use of the Customer Service of the Year logo for 12 months, in addition to all the benefits above.


Past winners agree this is an unparalleled PR and marketing tool which will immediately make your business stand out from the crowd. It is a passport to attracting new customers and retaining a loyal following.


Proudly displaying the logo, using it at point of sale, in the media, on TV and in advertising, has been proven to boost revenue and give your talented teams the recognition they deserve, motivating them to strive for even greater success.



  • “We are very honoured to win Customer Service of the Year twice in two years. ”
    Sally Scott, Managing Director,
    vente-privee UK
  • “Acer UK is delighted to have been awarded the Customer Service of the Year accolade for 2016”
    Andy Rivett, Senior Service Manager, UK & Commercial Northern EMEA,
  • “This award is fantastic recognition for the many people involved in delivering outstanding customer care at ”
    Matthew Taghioff, Customer Care Manager,
  • “There is no better rating than the one by our customers.That's why winning Customer Service of the Year is something we are very proud of.”
    Karine SLAVICEK, in charge of training for the head of customer service at ,
    Staples JPG


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