Timings for the 2019 awards are as follows:


Official entries open from 5th February 2018


  • 31st May 2018  – Entry deadline
  • June 2018 – Invoice for research sent
  • 23rd July – 17 August 2018 – In research
  • w/c 4th September 2018 – Winners announced
  • September 2018 – Full Study Report Sent
  • October 2018 – Face to Face debriefs
  • End October 2018 – Awards Lunch. Winners to communicate win and activation of logo.

  • “We are very honoured to win Customer Service of the Year twice in two years. ”
    Sally Scott, Managing Director,
    vente-privee UK
  • “Acer UK is delighted to have been awarded the Customer Service of the Year accolade for 2016”
    Andy Rivett, Senior Service Manager, UK & Commercial Northern EMEA,
  • “This award is fantastic recognition for the many people involved in delivering outstanding customer care at ”
    Matthew Taghioff, Customer Care Manager,
  • “There is no better rating than the one by our customers.That's why winning Customer Service of the Year is something we are very proud of.”
    Karine SLAVICEK, in charge of training for the head of customer service at ,
    Staples JPG


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