Customer Service of the Year

Customer Service of the Year recognises the very best in customer care.


This trailblazing awards scheme has enjoyed years of success in France and Spain, and is now celebrating its fourth year in the UK.

The awards are open to companies across all sectors who deal directly with the public.

We work with the UK’s largest independent research company Kantar TNS, which undertakes thousands of mystery shops to uncover the businesses who go the extra mile for their customers.

Every entry will receive a valuable individually-tailored report showing where their customer service strengths lie. The very best in each category will be presented with a coveted Customer Service of the Year award.

Why enter?

  • Your customers’ experience will be reviewed impartially and objectively, uncovering where your company excels and where it could do better.
  • The awards celebrate your customer service talent and motivate your team to strive for more.
  • You’ll find out how your customer service teams fare online, face-to-face and on the phone.
  • You’ll get a unique insight into how your customers rate you compared to your closest rivals.
  • Our research will help you understand how to attract and retain customer loyalty.
  • The research report will be covered in your entry fee and would cost far more if you undertook it yourself.
  • Winners will have a unique and powerful marketing tool at their disposal with full use of the Customer Service of the Year logo for 12 months.
  • The process is entirely confidential, with no information ever passed on to competitors.

  • “We are very honoured to win Customer Service of the Year twice in two years. ”
    Sally Scott, Managing Director,
    vente-privee UK
  • “Acer UK is delighted to have been awarded the Customer Service of the Year accolade for 2016”
    Andy Rivett, Senior Service Manager, UK & Commercial Northern EMEA,
  • “This award is fantastic recognition for the many people involved in delivering outstanding customer care at ”
    Matthew Taghioff, Customer Care Manager,
  • “There is no better rating than the one by our customers.That's why winning Customer Service of the Year is something we are very proud of.”
    Karine SLAVICEK, in charge of training for the head of customer service at ,
    Staples JPG


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